Telephony & Call Center
Centralize All Calls, Track Every Conversation, and Boost Team Performance with Bitrix24
Telephony & Call Center
Turn your phone system into a powerful, fully integrated call center built inside Bitrix24.
We design end-to-end telephony environments where every call, every lead, every recording, and every metric is captured automatically — giving your sales or support team complete visibility and control.
Our Telephony & Call Center solution is perfect for UAE businesses that need professional call handling, fast response times, and measurable performance.
Why This Matters
Most companies in the UAE struggle with:
- Missed calls
- No caller history
- No tracking on who answered
- Poor agent performance visibility
- Disconnected communication tools
- Zero reporting on call outcomes
We solve this by turning Bitrix24 into a centralized communication hub where your telephony, WhatsApp, CRM, and workflows operate in one system.
What You Get with VAM's Telephony & Call Center Setup
01
Full Telephony Integration (3CX / other PBXs)
We connect Bitrix24 with your telephony provider — ideally 3CX — to give your team a seamless communication experience:
- Call pop-ups with customer information
- Automatic lead creation for new numbers
- Caller history available instantly
- Call recordings linked to CRM profiles
- Transfer calls between agents easily
- Monitor, whisper, or barge for training
Benefit: Faster, more professional call handling and complete call history inside Bitrix24.
02
Incoming Call Routing & Call Flow Design
Turn your hiring into a structured pipeline instead of scattered CVs.
- Custom recruitment stages (Applied → Shortlisted → Interview → Offer → Joined)
- Candidate database with CVs stored in Bitrix24
- Job-specific pipelines (nurses, sales, admin, drivers, etc.)
- Interview tasks & notes
- Offer status tracking
- Smooth conversion from candidate to employee record
Benefit: Faster, more organized hiring with full visibility for HR and management.
03
Missed Call Recovery with System
We design checklists and automated workflows for both joining and leaving:
Onboarding can include:
- Document collection
- PRO tasks (visa, medical, EID)
- IT & access requests
- Device and asset assignment
- Induction & training tasks
Offboarding can include:
- Exit approval flow
- Asset return
- Access removal tasks
- Clearance checklist
- Final documentation (experience letter, NOC, etc.)
Benefit: Consistent employee experience and reduced risk of missed steps.
04
Outbound Sales & Follow-Up Workflows
We build a structured outbound framework for sales teams:
- Call lists & call queues
- Daily calling tasks
- Follow-up reminders
- "Call attempt" tracking
- No-answer recycling logic
- Auto-tagging by outcome
Your benefit:
Your team stops working randomly — they work with structure and consistency.
05
WhatsApp + Calls in One Place
We integrate WhatsApp (via WazzUp or ChatApp) so your agents manage:
- Calls
- WhatsApp chats
- SMS
- Emails
…all inside Bitrix24.
Your benefit:
Your team sees the full conversation history across all channels — no more switching between tools.
06
Call Recording & Quality Assurance
All recordings are:
- Linked to leads, deals, or clients
- Searchable by date, agent, or number
- Accessible for review, training, or dispute handling
Your benefit:
Better quality control, better training, and better customer experience.
07
Supervisor Dashboards & Call Center Analytics
We build complete dashboards in Bitrix24 and 3CX that show:
- Call volumes (daily/weekly/monthly)
- Answered vs missed
- Agent availability & workload
- Individual agent performance
- Call outcomes
- SLA compliance
- Peak hours & timing trends
Your benefit:
Management can measure — and improve — performance with data.
08
Support Ticketing / Helpdesk Integration
For support-focused call centers:
- Auto-create tickets from calls
- Ticket stages & SLA timers
- Internal comments & assignment
- Multi-department routing
- History of every issue
- Customer satisfaction follow-up
Your benefit:
Your support operation becomes more structured and more professional.
Why Companies in the UAE Choose Our Telephony & Call Center Setup
Turn Bitrix24 into Your Communication Control Center
Your calls, messages, follow-ups, and team performance all live in one place — integrated, automated, and monitored.
Let’s build a call center that supports your business growth.
