Bitrix24 for Healthcare
CRM & Operations System for Clinics in the UAE
Turn your clinic into a structured, data-driven operation with a Bitrix24 setup designed specifically for medical centers, clinics, and healthcare providers in the UAE.
We customize Bitrix24 to manage the full non-clinical journey of your patients — from the first inquiry, to booking, follow-up, and loyalty — while giving management real-time visibility on performance, branches, and doctors.
This is not a generic CRM template.
It’s a healthcare-focused operating system for your front desk, call center, marketing, and management teams.
Built Around the Patient Journey
In clinics, everything starts with a patient inquiry.
We design Bitrix24 so that every new patient or inquiry flows into a clear, trackable journey:
- New inquiry from WhatsApp, phone call, website, or social media
- Captured automatically into Bitrix24 as a lead
- Classified by specialty, branch, and urgency
- Assigned to the right receptionist / call center / coordinator
- Followed until an appointment is booked, completed, or closed
Result: No lost inquiries, no “we forgot to call back”, and full visibility on how every patient came to your clinic.
Patient & Lead Management
We turn Bitrix24 into a structured patient-intake system for your clinic:
- Capture inquiries from website forms, WhatsApp, call center, campaigns, and social media
- Classify them as new patient, existing patient, referral, corporate, insurance, self-pay, etc
- Tag by specialty (dental, derma, GP, ortho, physio…), branch, and priority
- Use SLAs and reminders to ensure every inquiry is contacted on time
Your benefit:
You know exactly how many potential patients you receive, from where, and how many actually book.
Appointment & Schedule Management
We configure Bitrix24 to reflect your doctors, rooms, and schedules:
- Appointment pipelines tailored for consultations, follow-ups, procedures, and packages
- Doctor calendars mapped in Bitrix24, so reception can see available slots clearly
- Automated appointment reminders via WhatsApp / SMS / email
- No-show handling (move to “No Show”, trigger rebooking reminders)
- Tasks for pre-approval, lab, or pre-visit forms when needed
Your benefit:
Fewer no-shows, less confusion at the front desk, and a smoother daily schedule.
Front Desk & Call Center Operations
We integrate Bitrix24 with telephony and WhatsApp to support your reception and call center:
- Call pop-ups with patient details when a known number calls
- Automatic lead creation for missed calls and unknown callers
- Call reasons & outcomes logged for every interaction
- WhatsApp messages from campaigns and QR codes converted into trackable leads
- Simple scripts and templates for common replies (location, timings, preparation, etc.)
Your benefit:
A more professional, faster, and consistent patient experience across all communication channels.
Multi-Branch & Multi-Specialty Structure
Many clinics in the UAE operate multiple branches and specialties.
We reflect this in Bitrix24:
- Separate queues and views per branch (Abu Dhabi, Dubai, Sharjah, etc.)
- Filters and reports per specialty (dental, derma, GP, etc.)
- Access rights so each branch sees what it should — management sees everything
- Unified database so a patient can move between branches without losing history
Your benefit:
You can scale branches and services while keeping a single, clean system.
Follow-Up, Recall & Patient Loyalty
A big part of clinic growth is recall and continuity.
We configure automation and campaigns for:
- Post-visit follow-up messages (thank you, care instructions, satisfaction links)
- Recall reminders for check-ups (e.g., dental cleaning every 6 months, derma follow-up, lab repeats)
- Reactivation campaigns for inactive patients
- Review / testimonial requests after successful treatments
Your benefit:
More repeat visits, better online reputation, and stronger patient loyalty — without your staff needing to remember everything manually.
Packages, Services & Revenue Tracking
We help you link your services to CRM deals:
- Define services, treatments, and packages inside Bitrix24
- Track deals for treatment plans, packages, or procedures
- See pipeline stages: inquiry → consultation → treatment → follow-up
- Connect with your accounting or billing system (or export structured data)
Your benefit:
You understand not just how many patients came — but what revenue each pipeline and specialty generated.
Marketing & Campaign Tracking for Clinics
We connect your marketing and CRM so you can see clearly which campaigns actually bring patients:
- Full UTM tracking for Google Ads & Meta Ads leads
- Contact forms & landing pages integrated with Bitrix24
- Patient database segmentation (by service, branch, language, spend, visit history)
- Patient database segmentation (by service, branch, language, spend, visit history)
- WhatsApp and email campaigns to specific patient groups
Your benefit:
You stop “spending on marketing” blindly and start investing in what works.
Dashboards for Management
We build dashboards so management has live visibility on:
- New inquiries per day/week/month
- Booked vs missed appointments
- No-show rates per doctor or branch
- Leads by source (Google Ads, Instagram, referral, walk-in…)
- Revenue per pipeline / specialty / branch
- Staff performance (calls handled, bookings, follow-up discipline)
Your benefit:
You manage the clinic with data, not guesswork.
Privacy & Clinical Boundaries
Bitrix24 is customized as the operational CRM and workflow layer, not as your full medical record (EMR) system.
We recommend the following separation:
- Clinical notes, diagnoses, prescriptions → kept in your EMR / clinical system
- Admin, appointments, communication, marketing, and operations → managed in Bitrix24
Your benefit:
You keep your clinical data where it belongs, while using Bitrix24 to organize the business side of the clinic.
Why Clinics in the UAE Work With VAM
- Experience with UAE healthcare operations and patient expectations
- Strong background in Bitrix24 architecture and automation
- Ability to combine CRM + telephony + WhatsApp + marketing in one system
- Clear implementation roadmap, training, and ongoing support
- Solutions that can start simple and grow as the clinic expands
